Hello! We always pay special attention to technical support.

Customer support via email is one of the challenging tasks that many companies/services face. Unfortunately, we've also found it difficult to handle all incoming mail.

While we are constantly available in the support chat, there can be significant delays in responses via email. We also constantly have to set reminders: to whom, what, and when to respond, to notify about the resolution of certain issues... In general, if this continues, we'll definitely be mired in email routine.

Recently, we completed the integration of a ticket system, which allowed us not only to speed up response times via email but also to significantly improve the level of service.

Now, when contacting us via email, you will immediately receive a notification that we have received your message and it has been assigned a serial number. All inquiries are categorized as "Inbox," "In Progress," and "Completed," and you receive immediate notifications when the status of a request changes.

In just a few days, we organized all incoming correspondence and freed up valuable hours for ourselves, which we will happily direct towards developing new features.

If it is more convenient for you to contact us via email, write to us: we welcome any questions at support@postmypost.ru.